We are proud to offer our customers a 30-day return policy for all items purchased from our online store. If you are not satisfied with your purchase, you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it, unopened, unused and in the original packaging. You will also need to provide proof of purchase, such as receipt or invoice.
If you would like to make a return, please contact us at firstname.lastname@example.org and we will provide you with return shipping instructions on how and where to send your package. Please note that any items sent back to us without first requesting a return will not be accepted.
In the event that you receive a damaged or incorrect item, please contact us immediately at email@example.com so that we can evaluate the issue and make it right. Generally this will result in a replacement item being shipped out or a refund being issued provided we can prove there is a fault on our part.
Certain types of items cannot be returned, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases.
It is also important to be aware that we cannot accept a return if you purchase a discounted item or item in a sale. This includes but is not limited to items purchased with a gift card, items purchased through the website with a 'Sale' badge, combined package offers (e.g. 3 for 2) or where a discount code has been entered for a fixed fee, percentage off or free shipping.
If your return is accepted, you will be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
For any questions or concerns about our return, exchange, and refund policy, please contact our team at firstname.lastname@example.org and we will be happy to help.